Welcome to Serviceleader.org! From the basics to best practice, this site is designed to provide high-quality information about how to build better nonprofits. Based on our expertise and investigations in the field of volunteerism, our current research is focused on community engagement, linking what we know about volunteers and volunteer management to our ongoing inquiry on the qualities and operational practices of organizations that truly engage and strengthen their communities.

This site is operated by the RGK Center for Philanthropy and Community Service in the LBJ School of Public Affairs at The University of Texas at Austin. Click here to see our Current Initiatives on Volunteerism. Please feel free to contact us with any questions, comments, or requests.

The Community Engagement Index

The Community Engagement Index or CEI measures a nonprofit’s internal capacity to work collaboratively with a broad range of stakeholders both within and outside of the organization and across sectors to effect positive change. This capacity for engagement and collaboration, including work on Collective Impact initiatives, is embedded across five dimensions of organizational practice―leadership culture, community collaboration, accountability, resources for engagement, and marketing and communication. Nonprofits with high CEI ratings are those that are best able to leverage resources, expand networks, build community goodwill, and engage volunteers, funders, and key constituents. Read more