Volunteer Management / Service Leadership
Online Resources

Information on all aspects of volunteer management, including getting your organization ready to involve volunteers, volunteer screening, matching, record-keeping and evaluation, legal issues/risk management, volunteer/staff relations, online activism by volunteers, and volunteer management software.

You can also view online volunteer management resources by organization

 
The Fundamentals

• Getting Your Organization Ready to Involve Volunteers/the Community

• Volunteer Handbooks/Guides/Policies

• Volunteer Applications, Surveys, Forms

• Volunteer Task Descriptions

• Encouraging & delegating tasks and responsibilities

• Recruiting Volunteers Marketing/Advertising

• Retaining Volunteers/Keeping Volunteers Motivated

• Managing Volunteers: Supervision, Progress Reports, etc.

• Record Keeping for Volunteer Programs

• Screening/Orienting/Evaluating New Volunteers

• Recognizing Volunteers

• Program Evaluation
  

• Legal, Accountability, Risk Management & Legislative Issues

• Advocacy and Activism: Volunteers Helping to Influence Public Policy on Your Agency's Behalf

• Computers, Software, and the Internet for Volunteer Managers

• Service Learning

• Stories and Studies on the Impact of and Trends in Volunteerism

• Internet Discussion Groups For Volunteer Managers/Service Leaders

• Courses in Volunteer Management at Institutions of Higher Education

• U.S. Volunteer Management/Related Conferences

• Political arguments against volunteers and volunteerism

• Working with "Volunteers" from School or Court-Mandated Programs

• Volunteer/Staff Relations

• "Problem" Volunteers/Disruptive Volunteers/Dismissing Volunteers

• Working with Boards of Directors and Advisory Boards

These resources are not meant to be used in place of the many excellent offline publications and training courses that provide detailed information about various volunteer management and service leadership topics.

Language varies from sector to sector, so you will need to translate some of these materials to your own particular setting.

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