Resources For Volunteer Managers:
Volunteer Handbooks/Policies
Suggestions for
A Legal Handbook for Nonprofit Corporation Volunteers
http://www.ptialaska.net/~jdewitt/vlh/
A detailed handbook produced for the Volunteer Action Center at the United Way of the Tanana Valley in Fairbanks, Alaska.
CompuMentor Mentoring Handbook
http://www.compumentor.org/cm/resources/mentor/default.html
This is an online version of CompuMentor's handbook to prepare its mentors for what to expect in volunteer situations as they assist agencies with computer and Internet-related projects via this California-based not-for-profit organization.
Sample Volunteer Program Procedural Manual from CYBER-VPM
http://www.cybervpm.com/program_development/proman.htm
By Nan Hawthorne, host of the CYBER-VPM (Cyber Volunteer Program Management) online discussion group.
Handbook for Online Volunteers
http://www.serviceleader.org/vv/handbook/index.html
Produced by the Virtual Volunteering Project at the University of Texas at Austin. Covers volunteer's commitments, definition of a volunteer, code of conduct, reporting procedures, etc.
National Capital Freenet Volunteer Materials
http://ncf.davin.ottawa.on.ca/freeport/freenet/volunteers/menu.docs
This volunteer-based organization is the largest freenet in Canada and the second largest in the world.
Round Rock (Texas) ISD Voigt Elementary Volunteer Guidelines
http://www.onr.com/voigtpta/guidelines.html
An outline of volunteer characteristics, responsiblities, and guidelines at this elementary school in central Texas.
Boulder Community Network Volunteer Guide
http://bcn.boulder.co.us/volunteer/
For volunteers assisting agencies with Internet-related projects via this Colorado-based not-for-profit organization.
(Computer) Lab Assistant's Handbook
For volunteers working in the academic computing labs of the Academic Technology and Networks. A very human approach to training and supporting onsite volunteers via the Web, applicable to any organization that has volunteers staffing any kind of facility, computer or not. An excerpt from the introduction: "Our goal is to provide an excellent service that is people oriented. People don't leave their feelings outside the door when they enter a lab. They get sensitive, frustrated, and confused the same as anyone else. They'll remember a smile or a kind word even if they don't remember how to get footnotes in WordPerfect. We hope that the following guidelines will provide you with the information and tools that you need to provide that quality service." Details expectations (appearance, attitude, dependability, time management, etc.), responsibilities and policies.
KnowledgePoint
http://www.knowledgepoint.com
This is a software company for designing job descriptions and employee performance reviews; their web site includes legal resources relating to human resources management.
More sample policy and support manuals for volunteers can be found at:
Using the Internet to Support Volunteers, by the Virtual Volunteering Project.
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