Your organization's city:

State/Province:

Country (if other than the U.S.A.):

Your organization's geographic service area
(name the city, county, state or other region you serve):

Your organization's official mission statement:

The primary audience your organization serves
(low-income populations, children with disabilities, youth interested in the performing arts, etc.)

Number of full-time and part-time employees (paid staff only, not volunteers):

Your first and last names (required):

Your position/role at this organization:

Daytime telephone number (required):

E-mail address (required):
(PLEASE type carefully!)

Re-enter E-mail address (required):

Your organizaton's Web site address:
(if your organization has one)

How did you hear about the Virtual Volunteering Project?
(how and why did you find our Web site? if you were using a search engine, which one and what keywords were you using? if you heard about it at a workshop or presentation, where was this event and who was the sponsor?)

What is your role in working with volunteers (online or onsite) at your organization?
(please be specific -- do you recruit volunteers? do you place volunteers with other staff at your agency?)

What other staff (by title or role -- no names) have involved volunteers virtually at your organization

How many on-site volunteers does your organization currently involve (if any)?:

What sorts of activities do these onsite volunteers do at your organization?:

How many online (Internet) volunteers does your organization currently involve?:

What sorts of activities do these online volunteers do at your organization?:

How many of your online (Internet) volunteers have you met face-to-face?:

What state/geographic area do MOST of your online volunteers represent, and
is it the same state as where your agency resides?

How did you recruit the volunteers you involve(d) via the Internet?

How did you screen/orient the volunteers you involve(d) via the Internet?
(how do you evaluate/confirm their skills, find out their interests so you
can match them to the appropriate assignment, explain your organization's
policies, do you do background or reference checks, how do you tell
potential volunteers more about your organization and what its like to
volunteer with your agency, etc.)

How do you supervise online volunteers?
(do you observe their e-mail exchanges with clients or in online discussion groups,
do you require them to check in weekly or monthly via e-mail or a web-based form,
do you call them or have them call you regularly, etc.)

How do you recognize/reward online volunteers for their contributions?
(how do you let the volunteer know he or she has made a difference at your agency
or for your group?)

Have you ever surveyed these online volunteers about their experiences with your organization?

What factors in your organization have promoted the success of your virtual volunteering program?
(getting staff buy-in, training those who will work with online volunteers, putting policies and
procedures in writing, having volunteers check-in regular, incorporating their feedback, etc.)

What factors have impeded the success of your virtual volunteering program?
(staff reluctance to work with "unseen" volunteers, lack of pre-planning,
volunteers signing up to help before really understanding the commitment,
unreliable Internet service, etc.)

If you could offer one or two key pieces of advice to an organization that
was interested in involving online volunteers, what would that be?

If you could offer one or two key pieces of advice to a person that was
interested in being an online volunteer/tutor/mentor, what would that be?

Please add any other comments you would like to send to us:

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